The Malta Gaming Authority and the Malta Competition and Consumer Affairs Authority have agreed to coordinate consumer concerns, complaints and gambling disputes that cross their respective responsibilities. The MGA announced on 23 October 2026 that the two authorities had signed a memorandum of understanding.
The MGA notice describes a formal arrangement for communication, cooperation and sharing relevant information, subject to applicable legal and regulatory requirements. Its stated purpose is to help direct consumers to the appropriate authority and improve guidance on matters spanning the two bodies' remits.
Coordination between authorities, not a payout promise
The MGA presents better routing and support as intended benefits. The announcement does not report measured reductions in complaint times or establish that an individual dispute will be resolved in a player's favour.
It also does not announce a new payout deadline, compensation formula or replacement complaint portal. Players should distinguish an agreement between authorities from a decision on a particular account or entitlement. The notice's publication date is not confirmation of a separately specified legal commencement date.
The existing MGA complaint channel remains relevant
The authority's current Player Hub complaint page identifies its form as the formal channel for complaints against MGA-licensed operators. It accepts cases in English or Maltese and recommends trying to resolve the issue with the operator's support and management first.
The form asks for the operator and website, incident date and time, disputed amount and a concise account of the complaint. Those details help identify the transaction; submitting a form does not itself establish a right to repayment. No complaint or customer account was tested for this report.
Readers can use our Malta market profile for jurisdictional context and our licence-verification guide to check the relevant entity and permission. A complaint about an unrelated or unlicensed site should not be assumed to fall within the MGA form's stated scope.